Access Humboldt Surveys Community About Suddenlink Transition

Access Humboldt Surveys Community About Suddenlink Transition

Posted December 1st, 2018 by seanm

Access Humboldt is asking community members to participate in an informal online survey about Suddenlink's recent digital-only transition.

The survey is online at https://tinyurl.com/ah-cable-survey

"We are helping the County and Cities to assess the impacts and identify outstanding issues that arose during Suddenlink's recent transition to digital-only cable TV service," said Sean Taketa McLaughlin, executive director of Access Humboldt. "We really want to hear from the community directly with your experience and ideas for how we can focus local efforts going forward."

On Nov. 14, Suddenlink switched to digital-only cable, leaving many customers struggling to access their services while set-top boxes waited for activation and company representatives were overwhelmed by calls for assistance. Local news reports indicated that problems persisted for more than a week. https://www.redwoodtimes.com/2018/11/22/all-the-frustration-suddenlink-c...

Access Humboldt is planning a meeting with Suddenlink / Altice management mid-December in Eureka to discuss the recent transition and address customer problems with the change-over.

Folks impacted by the change-over are invited to share any issues or questions they would like to see addressed by filling out a brief survey online:

Suddenlink Transition Survey - https://tinyurl.com/ah-cable-survey

"We will do our best to get answers to all the questions we gather through the survey and maintain vigilance for local voices," said McLaughlin.

For more information contact: sean@accesshumboldt.net, tel: 707-616-2381
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Access Humboldt is a non-profit, community media & broadband access organization serving the residents and local jurisdictions of Humboldt County on the North Coast of California USA, managing resources that include: cable access TV channels; KZZH FM 96.7 community radio; a wide area broadband network with dedicated optic fiber connections to twenty locations serving local jurisdictions and community anchor institutions; broadband access wireless networks; a Community Media Center with studio and other production equipment and training on the Eureka High School campus; and ongoing operational support for public, educational and governmental access media services.

AccessHumboldt.net

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